Refund policy
We have a 14-day return policy, you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused with its seal intact, and we will process a full refund.
To start a return, contact us at contact@artisans.life. If your request is within the 14 day policy, we will send you a return sheet, as well as instructions on how and where to send your package. Please include the filled out returns sheet in your return shipment so we know which order and which card we are refunding.
Return shipments sent back to us without first requesting a return or without the returns sheet cannot not be accepted.
If you have any further questions regarding returns, please feel free to contact us at contact@artisans.life.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@artisans.life with your order number and a photo of the condition of the item. We address these on a case by case basis but we will try our best to work towards a satisfactory solution.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.